Frequently Asked Questions
What sets you apart from other rental companies?
We LOVE doing this! We are small and family owned and treat each and every wedding as if it were our own. We believe that every bride deserves the wedding of her dreams at a price that she can afford…so we’ve built our pricing with the budget-conscious bride in mind. We offer the exact same professional products as our big name competitors, but without the ridiculous price tag. We also offer a lot of free extras… like complimentary setup and breakdown with paid delivery. Which definitely sets us apart from all of our competitors.
WAIT….Your setup and breakdown are really free?
Yes! 100% totally FREE. We love to be onsite doing the work and watching your venue transform before our eyes. Whether you’re renting 10 Candelabras or 300 Chair Covers or our ENTIRE Vintage Inventory. We ALWAYS include this as a free service with paid delivery.
How long have you been around?
We’ve been in business for over 5 years now.
Yes! We are the proud recipient of the Knot.com’s prestigious “Best of Weddings” award, “Best Florist” and “Best Planning Service” by Minneapolis Happening Magazine and the 2012, 2013, 2014 & 2015 “Couple’s Choice Awards”.
What does “standard delivery” mean?
Our standard delivery area is the 7 county area surrounding the Twin Cities. Standard delivery is a flat rate of only $200. If your event is taking place outside of this 7 county area, additional delivery fees may apply. Reimbursement for accommodations may apply where an overnight stay is necessary.
What is included in your delivery fee?
Delivery includes: Delivery, wear + tear to our vehicles, mileage within the 7 county area surrounding the twin cities, laundering, pressing, hanging, polishing and/or cleaning of our rental décor items. Delivery also makes you eligible for our Free Setup & Teardown. It truly covers it all so there are no additional or hidden fees.
What if I don’t want to pay the delivery fee?
You are more than welcome to rent most of our items as “DIY”. In this case, you would pick up your items, set them up yourself at your venue, break them down and return them back to us all within a 72-hour rental window.
Unfortunately some of our inventory is not available to be rented as “DIY”, including a number of our candelabras and vintage furniture pieces.
If I rent “DIY”, when do I pickup and return my order?
“DIY” rentals include a 72 hour rental period. Clients typically pickup on a Thursday afternoon and return Sunday afternoon… but we are extremely flexible, accommodating and happy to work with your schedule.
Which decor items cannot be rented as “DIY”?
Our candelabras and a number of our vintage furniture pieces cannot be rented as “DIY”. They are extremely delicate, quite large and fill up the entire back of an extended cargo van… so most couples prefer to leave the job to us anyways 🙂
How will your chair covers arrive?
Our chair covers come clean, pressed and gorgeous.
What kind of chair covers do you carry?
We carry the highest quality, professional-grade, custom-made SCUBA chair covers that are manufactured in the USA specifically for our company. Because our chair covers are custom sewn to our standards, we ensure a perfect fit, every time! No four-inches of chair legs showing if you book with us… your chairs will be perfect. Trust us…“Highwater” chair covers are not pretty.
What is SCUBA? Is that like Spandex?
No! SCUBA is the new industry standard for professional chair covers. SCUBA is a polyester blend fabric with superior wrinkle resistance and a slight stretch. It looks sleek like Poly, but holds up much better throughout the night so your chair covers look perfect until your very last guest has left the building. All chair covers are not created equal, so we recommend you stop by to see the difference!
I found a bride on Craigslist who’s renting out her leftover chair covers. Do you price match?
We DO Price match our entire inventory to anyone who is offering a similar product of the same quality. We don’t price match companies who are providing an inferior product, and in most cases, this applies to brides on craigslist.
So not all chair covers are the same?
NO! Unfortunately, the “too good to be true” cheap chair covers you might see for rent or sale tend to be made of flimsy, see-through, wrinkly fabric. Trust us… you don’t want to end up with these chair covers. We’ve been called in to save the day multiple times when a bride has bought or rented cheap covers. Save yourself the money and heartache and go with a professional from the beginning.
It’s easy! We simply require a signed contract and a 50% deposit. We also offer flexible payment plans.
We sure do! We accept cash, check and all major credit cards. There is a 3.5% processing fee for all credit card transactions. If you prefer to pay by check or cash, the processing fee is waived.
Do I need to know my exact guest count when I book with you?
No! We will ask for a good estimate when you book initially, but we will get in touch to discuss your final guest count four-weeks before your wedding date. At this point, we will figure out your actual total. If you estimate too high or too low, your count can be adjusted at the four-week mark. So you won’t be stuck with too many chair covers or centerpieces.
So I pay 50% up front…When is the rest due?
Final payment is due two-weeks before your wedding date.
When do you setup and breakdown?
We set up as early as we are allowed by your venue and typically breakdown the night of your wedding after your last song is played. In some cases, venues are flexible with day-before setups and morning-after breakdowns. We work with all time frames.
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